| Hour | Emergency maintenance status |
| 01:00 AM GMT-3 | Server unavailability. |
| 01:45 AM GMT-3 | Diagnosis of the situation. |
| 02:00 AM GMT-3 | Situation reported to the Datacenter. |
| 03:00 AM GMT-3 | The problem diagnosis process was initiated by the Datacenter. |
| 05:00 AM GMT-3 | Diagnosis completed. Start of actions to reestablish the Datacenter service. |
| 11:00 AM GMT-3 | The Datacenter team continues working to reestablish the service. |
| 12:00 PM GMT-3 | The Datacenter team continues working to reestablish the service. |
| 01:00 PM GMT-3 | The Datacenter team reported that it is working on infrastructure recovery. There is still no set deadline for completing the services. |
| 07:30 PM GMT-3 | Server reestablished. |
Hello players,
We have good news to share with our dedicated community. We managed to reestablish access to the server and, from now on, the game is accessible to everyone. This step represents an important milestone in our ongoing efforts to fully resolve the incident that occurred in the early hours of March 28th.
Current server status
After the tireless work of our team and cooperation with datacenter support, we prioritize returning access to the server so that you, our community, can resume your game journey. We understand the importance of the virtual world we created together and want you to know that we are doing everything we can to fully restore all services.
Important considerations
It is important to note that although access has been restored, the issue is still being resolved. During this transition period, it is possible that some players will experience temporary instabilities. Our team is actively monitoring the situation to minimize any inconvenience this may cause.
Next steps
Following our safety protocol, we hope to have everything completely back to normal by next weekend. This additional period will allow us to ensure that the gaming environment not only returns to its optimal state, but is also stronger against future challenges.
We greatly appreciate everyone's patience, support and understanding during this time. Transparency remains our priority, and we are committed to keeping you informed about our progress. The trust you place in us is what motivates us to overcome obstacles and constantly improve.
Stay tuned to our official platforms to receive the latest updates. If you have questions or need assistance during this time, our support team is ready to help.
Compensation
As promised, we are committed to recognizing the patience and support shown by our community during the recent period of server downtime.
We take every feedback received through our Discord channel seriously, and our gratitude for these contributions is immense.
As an initial gesture of our appreciation, we have disclosed a compensation action associated with WYD News, to find out more click here. But this is just the beginning.
With great pleasure, today we announce another compensation action as part of our ongoing commitment to valuing the patience and support of our community during the recent period of server downtime. To find out more click here.
Exclusive package
Find NPC Trevor and hand over 10 sapphires to temporarily acquire the following items.
[01] Mega Potion (7days)
[01] Temporary custome +1100 stats
[01] Temporary Mount Fire Tiger
[01] Bahamut Simbol
- Only one redemption per account will be allowed;
- All items are untradable;
- The costume and mount will be valid until 04/04/2024;
- All items will be deleted on 04/04/2024.
2 - Increased 3-Leaf Clover gain
3 - Double reward in NPC Prize Master
4 - Improvement in Guaranteed Gift Mechanics
On Wednesday (03/04), we will reveal the last stage of our compensation. This gesture is our appreciation for the continued support of the WYD community despite recent challenges.
Follow our official channels for all the details of this final compensation. It's our way of saying thank you and celebrating the strength of our community.
Best regards,
WYD Global Team.