Hello players,

We have good news to share with our dedicated community. We managed to reestablish access to the server and, from now on, the game is accessible to everyone. This step represents an important milestone in our ongoing efforts to fully resolve the incident that occurred in the early hours of March 28th.

Current server status

After the tireless work of our team and cooperation with datacenter support, we prioritize returning access to the server so that you, our community, can resume your game journey. We understand the importance of the virtual world we created together and want you to know that we are doing everything we can to fully restore all services.

Important considerations

It is important to note that although access has been restored, the issue is still being resolved. During this transition period, it is possible that some players will experience temporary instabilities. Our team is actively monitoring the situation to minimize any inconvenience this may cause.

Next steps

Following our safety protocol, we hope to have everything completely back to normal by next weekend. This additional period will allow us to ensure that the gaming environment not only returns to its optimal state, but is also stronger against future challenges.

We greatly appreciate everyone's patience, support and understanding during this time. Transparency remains our priority, and we are committed to keeping you informed about our progress. The trust you place in us is what motivates us to overcome obstacles and constantly improve.

Stay tuned to our official platforms to receive the latest updates. If you have questions or need assistance during this time, our support team is ready to help.

Compensation

As promised, we are committed to recognizing the patience and support shown by our community during the recent period of server downtime.

We take every feedback received through our Discord channel seriously, and our gratitude for these contributions is immense.

1st stage of actions

As an initial gesture of our appreciation, we have disclosed a compensation action associated with WYD News, to find out more click here. But this is just the beginning.

2nd stage of actions

On March 29th, we announced another compensation action as part of our ongoing commitment to valuing the patience and support of our community during the recent period of server downtime. To find out more click here.

1 - Exclusive package

Find NPC Trevor and hand over 10 sapphires to temporarily acquire the following items.

Rules

• Only one redemption per account will be allowed;
• All items are untradable;
• The costume and mount will be valid until 04/04/2024;
• All items will be deleted on 04/04/2024.

2 - Increased 3-Leaf Clover gain

3 - Double reward in NPC Prize Master

4 - Improvement in Guaranteed Gift Mechanics

3rd stage of actions

As we get closer to completing our compensatory actions for the recent period of server downtime, it is with great pleasure that we reveal the 3rd and final stage of our compensation initiative. This final gesture is meant to acknowledge the patience and unwavering support of all of you during this time.

1 - Experience bonus

• Hell Gate: 25% experience bonus;
• Royal Arena: 25% experience bonus;
• Unknown Desert: 25% experience bonus;
• Celestial Expedition: 100% experience bonus.

2 - Increased chance of refining

• Battle Pass: Increased refining chance by 50%.

Rules

• These compensation actions will be available at the end of maintenance on Thursday (04/04) and will remain active until 12:00 PM on Monday (08/04).

This set of improvements aims to not only make up for lost time, but also offer everyone an opportunity to significantly advance their journey.

We sincerely thank you for standing with us even in the face of challenges, and we hope these compensatory actions reflect our appreciation for your loyalty and support.

We remain dedicated to improving our infrastructure and services to ensure the best possible experience for our community.

It's our way of saying thank you and celebrating together the resilience and strength of our WYD community.

Best regards,
WYD Global Team.